Refund policy

Refund & Return Policy

We want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to make it right.

30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the item must be:

  • Unused and in the same condition in which it was received

  • In its original packaging, when applicable

  • Returned with all accessories, parts, manuals, and other items originally included

Proof of purchase or your order number may be required.

To request a return, please contact us through our website before sending your item back.

Do not return your order to the address shown on the original shipping package. Returns must be authorized in advance and sent to the return address provided by our customer service team.

Unauthorized returns may not be accepted or refunded.

Change-of-Mind Returns

If you decide that you no longer want an item, ordered the wrong size or variation, or otherwise wish to return a product for reasons unrelated to a product defect or fulfillment error, you may request a return within 30 days of delivery.

Customers are responsible for the cost of return shipping for change-of-mind returns.

Original shipping charges, if any, are non-refundable.

We recommend using a trackable shipping service when returning an item. We cannot guarantee receipt of returned packages that do not include tracking.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the problem

  • Photos or video clearly showing the item and issue, when applicable

After reviewing the issue, we may offer a replacement, store credit, partial refund, or full refund, depending on the circumstances.

If the problem was caused by damage during shipping, a defective product, or an incorrect item being sent, you will not be responsible for return shipping costs if we require the item to be returned.

In some cases, we may issue a refund or replacement without requiring the damaged or defective item to be returned.

Items That Cannot Be Returned

Certain products may not be eligible for return for health, hygiene, safety, or customization reasons.

Non-returnable items may include:

  • Personalized or custom-made products

  • Gift cards

  • Personal care or hygiene products that have been opened or used

  • Products marked as Final Sale

  • Items that have been used, damaged, altered, or modified after delivery

Any product that is Final Sale will be clearly identified as such on the product page before purchase.

This does not affect your rights regarding products that arrive damaged, defective, or incorrect.

Order Cancellations

We begin processing orders shortly after they are placed.

If you need to cancel or change your order, please contact us as soon as possible.

We will make every effort to accommodate your request; however, we cannot guarantee cancellations or changes once an order has entered fulfillment or has been shipped.

Once an order has shipped, it cannot be canceled and must follow our normal return process after delivery.

Exchanges

Because product availability can change quickly, we generally do not offer direct exchanges.

If you would like a different size, color, style, or product, please contact us. Depending on the circumstances, we may ask you to return the original item and place a new order.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after a refund is issued for it to appear on your account. Processing times may vary depending on your bank, credit card company, or payment provider.

Packages Lost in Transit

If your package appears to be lost in transit or tracking has not updated for an extended period, please contact us.

We will investigate the shipment with the carrier and our fulfillment partner.

If the package is confirmed to be lost, we may provide a replacement or refund.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check around your home, mailbox, porch, or other delivery areas

  • Ask household members or neighbors

  • Contact the shipping carrier

  • Allow 1–2 additional business days, as packages are occasionally marked delivered shortly before actual delivery

If you are still unable to locate the package, please contact us and we will assist you.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned, lost, or delivered incorrectly because an incorrect or incomplete address was provided during checkout, we may be unable to provide a full refund.

If you notice an address error after placing your order, please contact us immediately. We will attempt to correct the address before fulfillment, but changes cannot be guaranteed.

Refused or Unclaimed Packages

Packages that are refused by the customer or remain unclaimed may be returned to the sender.

Any refund issued for a refused or unclaimed package may be reduced by shipping or return costs incurred, where permitted by applicable law.

Contact Us

If you have questions about a return, refund, damaged product, or your order, please contact us through the contact information provided on our website.

When contacting us, please include your order number so we can assist you as quickly as possible.

We reserve the right to update this Refund & Return Policy from time to time. Any changes will be posted on this page.